Refund policy

Refunds / Exchanges

We take pride in all our baked goods and inspect every product before it is dispatched to you. On the rare occasion that we have an unsatisfied customer, we do everything we can to resolve the issue.

Due to the perishable nature of our products and goods returned cannot be resold, we do not accept returns unless under exceptional circumstances. Refunds will never be given if the product has been consumed and/or not returned to us.

If you are unhappy with your order/purchase, please notify us immediately (within 24 hours of receipt) of your concern. Regrettably, we will be unable to consider any complaints/returns after this time period has lapsed. We will always endeavour to come to a satisfactory resolution. 

As most of our products are produced to order, we regret that once an order is placed it is not possible to cancel it and refunds will not be given. NO refunds will be given for 'change of mind' and all refunds will be provided as a credit to use against future purchases.

In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first contacting us. 

If your item has been received and you consider the taste or quality to be at fault, then please contact us within 24 hours of receipt and return the item to us for inspection. Taste is subjective and therefore we must be given the opportunity to see and test the item. Once we have inspected the item and made decisions, we will contact you further.

You will be responsible for paying postage costs associated with returns under this policy. We will not refund to you any costs you incur in returning the product to us, unless the item has a confirmed quality issue. We will not refund to you the original delivery charges relating to the returned product.

 

Refunds / Exchanges Online Bespoke Orders

To secure your booking a £10 non-refundable will be required on all orders under the amount of £60. 50% non-refundable deposit will be required on all orders over £60.

For bespoke orders/made to order items we will contact you the week before delivery to confirm all details are correct and take balance payment due. If the balance due is not received one week before the delivery/collection date then the order will be automatically cancelled.

We understand that plans can change and we will do our best to accommodate any amendments where possible. However, The Wiltshire Bakehouse reserve the right to refuse requested changes to order details or date.

All deposits are non-refundable but can be used against future bookings, subject to availability.

If collection is not made as agreed, or there is no one to accept the delivery as agreed, the item will remain at our premises until the customer makes alternative arrangements to collect. If the item is not collected within 3 days it will be disposed of and no refund/replacement give, as we deem that the item will be no longer have optimum freshness and be unsuitable for consumption.